Achieving IT Service Quality
| Autor: | Chris Oleson, Mike Hagan and Christophe DeMoss |
|---|---|
| EAN: | 9781617927270 |
| eBook Format: | ePUB |
| Sprache: | Englisch |
| Produktart: | eBook |
| Veröffentlichungsdatum: | 05.06.2011 |
| Untertitel: | The Opposite of Luck |
| Kategorie: | |
| Schlagworte: | Availability Crashing Crisis Downtime Error Rates IT ITIL Incident Management Information Technology Management Methodology Metrics Organization Design Performance Problem Management Quality Response Times Scalability Six Sigma Slo |
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Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.