Building High Performance Busi

The quality and performance of relationships--good, bad or indifferent--are critically linked to business success. Better business relationships will have a positive impact on an organisation's financial success, customer and stakeholder satisfaction, sustainable competitive advantage, best practice, innovation and attitude. So how do your relationships rate? Building High Performance Business Relationships will help your business rescue, improve and transform its most important relationships. In any market sector for any business size, relationships--whether they are internal or external, simple or complex, at an organisational, team or individual level--will benefit from a framework to guide them from their current state to a desired future state. The clear models, handy tools and insightful diagnostics in this book are as relevant to directors in the boardroom as they are to sales, marketing and procurement professionals at the coalface, shop floor and operating levels, and all those in between. If people are an organisation's greatest asset, then the relationships they form are a prime indicator of their quality and performance. Improving your business relationships will provide a platform upon which superior performance, cultural transformation and competitive advantage can be sustained.