Business Process Reengineering and the important Role of Change Management

Intermediate Examination Paper from the year 2005 in the subject Business economics - Business Management, Corporate Governance, University of Cooperative Education, language: English, abstract: In today's business world - no matter which market we are in - several key words keep reoccurring, which managers and Chief Executive Officers like to use to explain the reorganization of structures and processes of their companies. 'Total Quality Management', 'Business Reengineering', 'Six Sigma', 'Quality Function Development' and 'ISO Standards' are just a few that could be mentioned. All their concepts have one thing in common which is the strive to remain profitable in a business world of faster changing, hard to forecast markets and growing customer expectations. This co-op report will discuss the meaning and implementation of 'Business Process Reengineering' with the example of Lufthansa Cargo AG along with the importance of 'Change Management' as an enabler.