Customer Service... and Beyond
| Autor: | Dawn Mushill |
|---|---|
| EAN: | 9781934509500 |
| eBook Format: | ePUB |
| Sprache: | Englisch |
| Produktart: | eBook |
| Veröffentlichungsdatum: | 01.03.2012 |
| Untertitel: | It is All About the Wow! |
| Kategorie: | |
| Schlagworte: | Advice Business Coaching Customer Service Training |
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In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy.