Designing Performance Measurement Systems

Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano

Autor:	Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
EAN:	9783030011925
eBook Format:	PDF
Sprache:	Englisch
Produktart:	eBook
Veröffentlichungsdatum:	23.11.2018
Untertitel:	Theory and Practice of Key Performance Indicators
Kategorie:	Wirtschaft
Schlagworte:	Using KPIs for business strategy development;Quality and process performance indicators;Developing and updating KPIs;Properties of performance indicators;Classification according to representation theory;Digitization of KPIs;Strategic use of KPIs;Inn

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Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure!

Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.

Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards.

Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.

Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.

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