Emotional Intelligence as a Mediator of Work-Family Role Conflict, Quality of Work Life and Happiness among IT Professionals

Research Paper (postgraduate) from the year 2010 in the subject Psychology - Work, Business, Organisation, University of Calcutta (-), language: English, abstract: Emotional Intelligence is considered to be a very powerful tool to an employee to manage relationships and achieve success at workplace. The study explored its relationship to some of the important psychosocial variables in order to assess what exactly makes this component so useful indeed. The study included 120 IT professionals of Kolkata employed in public as well as private Private sectors. The sampling was purposive in nature and included only those who were interested to participate. It followed a correlational design to achieve its aim. The findings indicated that Emotional intelligence promotes Happiness, especially in case of female employees, and it also relates positively to Quality of Work Life of employees. Emotional Intelligence bears a negative relationship with Work-Family Role Conflict, indicating that Emotional Intelligence tunes down the perception of Role conflict and thereby reduces the stress produced by it.