Performance Measurement with the Balanced Scorecard
Autor: | Biazzo, Stefano Garengo, Patrizia |
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EAN: | 9783642247606 |
Sachgruppe: | Wirtschaft |
Sprache: | Englisch |
Seitenzahl: | 144 |
Produktart: | Kartoniert / Broschiert |
Veröffentlichungsdatum: | 05.01.2012 |
Untertitel: | A Practical Approach to Implementation within SMEs |
Schlagworte: | Personal (Belegschaft) Rechnungswesen Wirtschaft / Personal |
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Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a ¿management dashboard¿ to serve as a navigational aid. A dashboard to show ¿ with as few distortions as possible ¿ the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.