Potential of Mobile Applications in CRM
| Autor: | Tobias Herscher |
|---|---|
| EAN: | 9783668031036 |
| eBook Format: | PDF/ePUB |
| Sprache: | Englisch |
| Produktart: | eBook |
| Veröffentlichungsdatum: | 17.08.2015 |
| Untertitel: | A practice-oriented approach to the implementation of mobile CRM strategies |
| Kategorie: | |
| Schlagworte: | Business Development Business Models C CRM CRM Applications CRM Strategy CS CSS Customer Relationship Management Customer Self Service Customer Service Innovation Mobile Applications Mobile CRM Self-Service Use Case Analysis Use Cases |
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Bachelor Thesis from the year 2013 in the subject Business economics - Offline Marketing and Online Marketing, grade: 2,3, International Business School Nürnberg, course: International Business & Management - Potential of Mobile Applications in CRM, language: English, abstract: A practice-oriented approach to the implementation of mobile devices and mobile CRM strategies into the current service-infrastructure of companies dealing with high complexity in CRM. Mobile is everywhere and it´s constantly growing. News are preferably read on the phone, shopping is done via iPad and the travel business has become a highly dynamic patchwork of mobile and online services. The customer has a choice - make it easy to be chosen! '[...] Data is ubiquitous and cheap, analytical ability is scarce... The sexiest job in the next ten years will be statistician.' (Quote: Google´s Chief Economist, Hal Varian) '[...] it is essential for companies to act, not to react, predicting, not observing market developments, in order to ensure future success.' 'A company needs to manage customer relations instead of products.'
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