The Secret Diary of a Mystery Shopper
| Autor: | Boscq-Scott, Claire |
|---|---|
| EAN: | 9781716632839 |
| Sachgruppe: | Wirtschaft |
| Sprache: | Englisch |
| Seitenzahl: | 90 |
| Produktart: | Kartoniert / Broschiert |
| Veröffentlichungsdatum: | 24.08.2020 |
| Untertitel: | True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional |
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I have the best job in the world... Wouldn't you love to get paid to shop?? Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.
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