Transforming Through Processes

This book presents a series of twelve short interviews with inspiring practitioners and academics sharing insights in the world of process and transformation. The interviews tackle issues and questions about the future of Business Process Management (BPM), the impact of emerging technologies and customer centricity. It focusses the pitfalls in BPM implementations as well as cultural aspects and many more specific views. With the insights and experiences of leading experts the book provides a basis for the reader to achieve the next level of business process excellence, a discipline that holds potential for both practice and research.

Joachim Van den Bergh holds a master degree in Commercial Engineering option Strategic Management (University of Antwerp). Since 2006 he works as a senior researcher at Vlerick Business School in the Technology and Operations Management Area. His main research interests are focused on business process management and all aspects of ICT management. Joachim is currently managing the Centre of Excellence in Business Process Management. Sara Thijs graduated at KU Leuven in 2010, holding a masters degree in Civil Engineering - Architecture. Furthermore she obtained a Master in International Business Economics and Management at HUB. Since 2011 she is working as a researcher at Vlerick Business School in the Technology and Operations Management Area. Her main research interests are focused on Business Process Management (BPM Network) and all aspects of ICT Management.