Dealing with People You Cant Stand Revised and Expanded 3/E (ENHANCED EBOOK)

The classic guide to bringing out the best in people at their worstupdated with even more cant-standable people! Dealing with People You Cant Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions youre likely to experience today.Learn how to get things done and get along when youre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people s minds, hearts, and deepest needs Apply take-charge skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you wont find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalitiesillustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether youre dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Cant Stand gives you the tools for bringing out the best in people at their worst.