Improving Service Level Engineering
| Autor: | Roland Schütze |
|---|---|
| EAN: | 9783319597164 |
| eBook Format: | |
| Sprache: | Englisch |
| Produktart: | eBook |
| Veröffentlichungsdatum: | 20.07.2017 |
| Untertitel: | An Intuitionistic Fuzzy Approach |
| Kategorie: | |
| Schlagworte: | IT service management SLA SLA dependency mapping automated information assimilation bipolar assessment business impact assessment fuzzy-mathematical operations fuzzy dependency couplings intuitionistic operations service level agreement |
117,69 €*
Versandkostenfrei
Die Verfügbarkeit wird nach ihrer Bestellung bei uns geprüft.
Bücher sind in der Regel innerhalb von 1-2 Werktagen abholbereit.
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.
Verwandte Artikel
Weitere Produkte vom selben Autor